PuKiDo Return & Refund Policy

Last Updated: August 12, 2026

1. Return Period

For products purchased through the official PuKiDo website, customers may generally submit a return request within 14 calendar days from the date of delivery, without providing a reason, subject to applicable laws and the return procedures set out in this policy.

The return request must be submitted within the applicable 14-day period.

Please note that submitting a return request does not automatically mean that the return has been approved. Customers must contact our customer service team and obtain return authorization and the designated return address before shipping the product back.

Unless otherwise required by applicable law, ordinary return requests submitted after the 14-day period will generally not be accepted.

2. Return Conditions

For product safety, quality control, and after-sales service purposes, returned products should be kept in their original condition as much as reasonably possible.

Customers may inspect the product to the extent reasonably necessary to determine its nature, characteristics, and functionality. If the product has diminished in value due to handling or use beyond what is reasonably necessary for such inspection, we may seek compensation for the diminished value to the extent permitted by applicable law.

The following circumstances may affect return eligibility or the amount of any refund:

• The product shows significant signs of use;
• The product has been damaged by the customer;
• The product has been disassembled, modified, or repaired;
• Accessories, charging cables, manuals, or other included items are missing;
• The product or its packaging has been significantly damaged;
• The product has been damaged due to improper use;
• The product has been used or handled beyond what is reasonably necessary for inspection.

Where permitted by applicable law, we reserve the right to assess the condition of the returned product and determine the applicable refund accordingly.

3. How to Request a Return

If you wish to return a product, please contact us within 14 days of delivery:

Email: postmaster@yocan-ai.com

Please provide:

• Order number;
• Product name;
• Reason for the return;
• Photos or videos if the return involves a product issue;
• Any other information reasonably requested by our customer service team.

After reviewing your request, we will provide return instructions and the designated return address.

Please do not ship the product back before receiving confirmation from our customer service team.

Packages sent to an unauthorized address may not be accepted or processed.

4. Return Shipping Costs

For returns made for personal reasons, the customer is generally responsible for the cost of return shipping, unless otherwise required by applicable law.

Examples include:

• Change of mind;
• No longer wanting the product;
• Ordering the wrong product;
• Change of personal preference;
• Other reasons unrelated to a product defect.

We recommend using a shipping service with tracking and keeping the shipping receipt and tracking information.

5. Return Address

For security and after-sales processing purposes, we do not publicly display our return address on our website.

Once a return has been approved, please contact our customer service team to obtain the correct return address and return instructions.

Please do not send products to the original shipping address unless specifically instructed by our customer service team.

6. Refund Process

Once we receive the returned product, we will inspect its condition.

The inspection may include checking:

• Signs of use;
• Physical damage;
• Missing accessories;
• Unauthorized disassembly or modification;
• Other conditions that may affect the return.

A refund will only be processed after the returned product has been received and the necessary inspection has been completed.

If the return qualifies for a refund, the refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 10 business days after the return has been approved. The time required for the funds to appear in the customer's account may vary depending on the bank, card issuer, or payment provider.

Unless otherwise required by applicable law, original shipping charges are generally non-refundable.

7. Damaged or Defective Products

If your product arrives damaged or has a confirmed defect, please contact us as soon as possible.

Please provide:

• Order number;
• Description of the issue;
• Photos or videos of the product;
• Photos of the shipping packaging if the product was damaged during delivery.

We may request that the product be returned for inspection.

If the issue is confirmed to be a product defect or an error on the part of PuKiDo, we will provide an appropriate remedy, such as repair, replacement, refund, or another remedy, in accordance with applicable law.

Reasonable return shipping costs relating to confirmed product defects will be handled in accordance with applicable law.

8. Order Cancellation

If your order has not yet been processed or shipped, you may contact us to request cancellation.

Email: postmaster@yocan-ai.com

Once an order has been processed or shipped, we may be unable to cancel it. In such cases, you may request a return in accordance with this Return & Refund Policy and applicable law.

9. Exchanges

We generally do not offer direct exchanges for changes of color, personal preference, or other personal reasons.

If you would like a different product or variant, you may request a return if eligible under this policy and place a new order separately.

For defective or incorrectly shipped products, please contact our customer service team for assistance.

10. Important Notice

The return period, refund procedures, return costs, and other terms of this policy are subject to applicable laws.

If applicable law provides consumers with rights that differ from this policy, the applicable law will prevail.

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

Contact Us

Email: postmaster@yocan-ai.com

If you have any questions, please contact our customer service team through the “Help” chat box on our website.